digiAd AI, ("Company," "we," "us," or "our") , provides an AI-powered marketing platform that streamlines the creation, optimization, and execution of digital campaigns across multiple advertising and messaging channels. This Privacy Policy governs the collection, use, disclosure, and protection of your personal data when you access or use our platform, website, or services (collectively, the "Services").
By accessing or using digiAd AI, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. Your continued use of our Services constitutes acceptance of any updates to this policy.
1. Information We Collect
1.1 Personal Information You Provide
We collect personal information that you voluntarily provide to us, including:
Identity Data: Full name, username, company name, job title, and professional role
Contact Data: Email address, telephone number, mailing address, and other contact details
Account Data: Registration details, login credentials, and account preferences
Financial Data: Payment and billing information, including credit card details processed through secure third-party payment processors
Profile Data: Social media account information when linking external platforms
Content Data: User-generated content including campaign creatives, messaging content, uploaded files, and marketing materials
1.2 Automatically Collected Information
We automatically collect certain information when you use our Services:
Usage Data: Pages visited, time spent on platform, features utilized, clickstream data, and interaction patterns
Device and Technical Data: IP address, browser type and version, device identifiers, operating system, geographic location data, and network information
Performance Data: Platform performance metrics, error logs, and system diagnostics
1.3 Third-Party Integration Data
When you connect external accounts to our platform, we collect:
Google Data: When you connect your Google account to our platform, we collect the following types of information, only with your explicit consent:
Google and YouTube Ads Data: Ad campaigns, groups, creatives, budgets, impressions, clicks, conversions, and performance metrics
OAuth Authentication Data: Basic profile information such as name, email address, and unique Google account ID for authentication purposes
We collect this data via Google's official APIs and only after you grant permission via OAuth 2.0.
Other Platform Integration Data:
OAuth Authentication Data: Secure authentication tokens for platforms including Meta (Facebook & Instagram), TikTok Ads, LinkedIn Ads, Snapchat Ads, Twitter/X Ads, and other connected services
Campaign Management Data: Advertisement campaigns, groups, creatives, budgets, targeting criteria, schedules, impressions, clicks, conversions, and performance metrics from various advertising platforms
Messaging Data: Content and metadata from WhatsApp, Twilio, and other integrated messaging services for behavior-based personalization
Analytics Data: Third-party analytics information from integrated APIs and platforms
2. Legal Basis for Processing
We process your personal data under the following lawful bases in accordance with applicable data protection laws:
Consent: We process certain personal data based on your explicit consent, including when you connect advertising accounts via OAuth, subscribe to marketing communications, or enable AI personalization features. You may withdraw consent at any time without affecting prior lawful processing.
Contractual Necessity: We process data necessary to perform our contractual obligations, including account management, service delivery, campaign execution, payment processing, and customer support.
Legal Obligations: We process data to comply with applicable laws, regulatory requirements, tax obligations, financial audits, fraud reporting, and lawful requests from authorities.
Legitimate Interests: We may process data based on our legitimate business interests, including platform improvement, security maintenance, fraud prevention, analytics, and product development, provided such interests do not override your fundamental rights and freedoms.
3. How We Use Your Information
3.1 Service Provision and Account Management
Delivering and maintaining access to the digiAd AI platform and AI-powered features
Managing user accounts, authentication, and connected integrations
Processing payments and managing subscription billing through third-party providers
Providing customer support and responding to inquiries
3.2 Campaign Optimization and Performance
Creating, managing, and optimizing advertising campaigns across integrated platforms
Personalizing content, creatives, AI-generated avatars, and automated messaging
Allocating campaign budgets using AI algorithms and predictive analytics
Generating real-time performance dashboards and actionable insights
3.3 Platform Enhancement and Analytics
Analyzing usage trends and user behavior to improve platform functionality
Enhancing AI and machine learning models using anonymized, aggregated data
Conducting feature evaluations and usability experiments
Developing new features and services
3.4 Communications and Marketing
Sending administrative messages, transactional notifications, and platform updates
Delivering newsletters and promotional communications (with opt-out options)
Providing technical support and service-related communications
3.5 Security and Compliance
Monitoring platform activity to detect and prevent fraudulent use or unauthorized access
Implementing security measures including encryption and access controls
Investigating security incidents and enforcing Terms of Service
Meeting legal and regulatory compliance requirements
4. Information Sharing and Disclosure
We do not sell your personal data. We may share your information in the following circumstances:
4.1 Service Providers and Partners
We share data with trusted third-party service providers who assist in platform operations:
Cloud hosting and infrastructure providers (AWS, Microsoft Azure, Google Cloud Platform)
Payment processors for secure transaction handling
Customer support and communication tools
Data analytics and marketing service providers
Email delivery and communication platforms
4.2 Advertising Platform Integrations
To execute and optimize campaigns, relevant data is shared with advertising platforms including Google Ads, Meta Ads, TikTok, LinkedIn, Snapchat, Twitter, YouTube, WhatsApp, Twilio, and other integrated services. This sharing is limited to campaign-related data necessary for service delivery.
4.3 Legal Requirements and Protection
We may disclose information when required by law, legal process, or to protect the rights, property, or safety of digiAd AI, our users, or others. This includes responding to subpoenas, court orders, and lawful requests from public authorities.
4.4 Business Transfers
In the event of a merger, acquisition, sale of assets, or other business transaction, your data may be transferred as part of the transaction, subject to continued protection under this Privacy Policy.
5. Artificial Intelligence and Machine Learning
5.1 AI Model Enhancement
We may use anonymized and aggregated data to improve our AI models and services. Personal data is never used for model training without your explicit, opt-in consent obtained through clear in-product prompts or user settings.
5.2 Automated Decision-Making
We use AI for generating ad creatives, avatars, personalized messaging, and budget optimization. All AI-generated content is subject to user review and approval before deployment. We do not make automated decisions with legal or similarly significant effects without human oversight.
5.3 Transparency and Control
Users are informed when AI-generated content is utilized and may opt out of specific AI personalization features through account settings or by contacting support.
6. Data Security and International Transfers
6.1 Security Measures
We implement comprehensive security safeguards including:
Encryption of data in transit and at rest
Multi-factor authentication and role-based access controls
Regular security audits and vulnerability assessments
Incident response protocols for breach management
6.2 International Data Transfers
Your data may be processed in various countries, including the United States and European Economic Area. We ensure adequate safeguards and compliance with applicable data protection laws for all international transfers.
7. Data Retention and Your Rights
7.1 Data Retention
We retain personal data only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Upon account deletion or request, we securely delete or anonymize personal data unless legally required to retain it.
7.2 Your Rights
Depending on your jurisdiction, you may have the following rights:
Access: Request copies of your personal data
Rectification: Request correction of inaccurate or incomplete data
Erasure: Request deletion of your data where legally permissible
Portability: Request data in a structured, machine-readable format
Restriction: Limit how we process your data
Objection: Object to processing based on legitimate interests or direct marketing
Withdraw Consent: Revoke previously given consent at any time
To exercise these rights, contact us at support@digiad.ai
8. Cookies and Tracking Technologies
We use minimal cookies and similar technologies for essential platform functionality, session management, and analytics. We do not use tracking or advertising cookies without explicit user consent. Our platform is designed to minimize cookie usage while maintaining optimal functionality.
9. Children's Privacy
Our Services are not directed to individuals under 16 years of age or the minimum legal age in your jurisdiction, whichever is higher. We do not knowingly collect personal information from children without appropriate parental consent. If we learn that we have collected data from a child without proper consent, we will delete it immediately.
10. Third-Party Services and Links
Our platform integrates with various third-party services and may contain links to external websites. We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before sharing personal information.
For information on how third-party platforms handle your data, please review their respective privacy policies:
In the event of a data breach affecting your personal data, we will promptly notify you and relevant supervisory authorities as required by applicable law and take all necessary measures to mitigate potential harm.
12. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated through email notification or prominent platform notices. Your continued use of our Services after such updates constitutes acceptance of the revised policy.
13. Contact Information
For questions, requests, or concerns regarding this Privacy Policy or your data rights, please contact us: